Your City of Houston 311 is pleased to announce the start of the Customer Request and Information System (CRIS)
After nine months of collaboration, design, development, and testing, we are happy to announce that the new Houston 311 system, 311 CRIS, will launch on Saturday, June 26th, 2021!
This cloud-based 311 application will fundamentally improve how we interact with our customers by delivering an advanced, self-service based platform that makes interaction easier, quicker, and more convenient for both citizens and agents. Some of the upgrades and new features of the new Houston 311 include:
• A customer self-service portal with a virtual agent, allowing residents to create service requests on their own and reduce call wait times;
• A way for City of Houston employees to reclassify a case instead of closing it and opening a new one;
• A standardized, consistent service request number for all website, app, or Call Center requests;
• A reduction in duplicate service requests, based on location.
New Houston 311 Portal
You can Email 311 with any questions or concerns about the upcoming change.
( If outside Houston, dial 713.837.0311 )