This cloud-based 311 application will fundamentally improve how we interact with our customers by delivering an advanced, self-service based platform that makes interaction easier, quicker, and more convenient for both citizens and agents. Some of the upgrades and new features of the new Houston 311 include:
• A customer self-service portal with a virtual agent, allowing residents to create service requests on their own and reduce call wait times;
• A way for City of Houston employees to reclassify a case instead of closing it and opening a new one;
• A standardized, consistent service request number for all website, app, or Call Center requests;
• A reduction in duplicate service requests, based on location.
You can Email 311 with any questions or concerns about CRIS.
( If outside Houston, dial 713.837.0311 )
